QA Assistant LLC

Privacy Policy

Privacy Notice

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1. Information We Collect
1. We may collect personal information and related data that you provide to Us directly, that is collected automatically when you access or use the Software or Services, that is provided by your Account Administrator or organization, or that We obtain from service providers, integrations, public sources, or other lawful sources.
2. Information We may collect includes, by way of example only:
   • contact information, such as name, company name, title, email address, mailing address, phone number, and similar identifiers
   • account, authentication, and administrative information, such as usernames, user IDs, permissions, preferences, account settings, and support entitlements
   • billing and transaction information, such as billing contact details, billing address, subscription details, order history, payment status, and related commercial records
   • support, communication, and correspondence records, including emails, tickets, attachments, screenshots, logs, notes, recordings, and other information you provide to Us
   • device, browser, network, and technical usage data, such as IP address, browser type, language, operating system, referring URLs, access times, session information, pages viewed, links clicked, features used, and similar telemetry
   • content, documents, files, comments, metadata, and other materials submitted, stored, transmitted, or made available through the Software or Services
   • preferences, survey responses, marketing interaction data, and other information relating to your communications or relationship with Us
   • approximate location or regional information inferred from IP address, account settings, or information you provide
3. If you make a purchase or subscribe to paid Services, payment card transactions may be processed by third-party payment processors. Except as necessary for transaction handling, We do not store full payment card numbers on Our systems.
4. We may combine information collected from different sources and use it as described in this Privacy Policy.
2. How We Use Information
1. We may collect, use, store, analyze, transmit, disclose, and otherwise process personal information and related data as reasonably necessary to:
   • provide, operate, host, secure, support, maintain, improve, and enforce the Software and Services
   • authenticate users, administer accounts, manage subscriptions, and provide customer service or technical support
   • process orders, billing, renewals, payments, refunds, and related transactions
   • communicate with you regarding operational matters, service issues, legal notices, security alerts, account matters, renewals, invoices, support requests, and similar business purposes
   • monitor usage, troubleshoot issues, detect errors, investigate incidents, prevent fraud, protect against abuse, and maintain system integrity
   • develop, test, improve, optimize, and enhance existing or future products, services, features, workflows, performance, security, and user experience
   • comply with law, legal process, contractual obligations, industry expectations, and Our internal business requirements
   • protect the rights, property, operations, personnel, customers, contractors, service providers, affiliates, and legal interests of QA Assistant LLC and others
   • send marketing, educational, survey, promotional, or product-related communications, subject to applicable law and your communication preferences
2. We may use automated technologies, analytics, and AI-assisted systems in connection with support, communications, product improvement, maintenance, troubleshooting, security, and operations as described in applicable Terms.
3. We may use information in aggregated, de-identified, anonymized, or statistical form for lawful business purposes.
3. Sources of Information
1. We may receive personal information and related data directly from you, from your employer or Account Administrator, from other users acting on behalf of your organization, from integrations and connected services you authorize, from payment processors and service providers, from support interactions, from system-generated events, and from publicly available or commercially available lawful sources.
2. If your organization provides your access to the Software or Services, your organization and its Account Administrator(s) may provide Us with your contact information, role, permissions, and related account data.
4. Disclosure of Information
1. We do not sell your personal information for money. We may disclose personal information and related data as reasonably necessary for the purposes described in this Privacy Policy.
2. We may disclose information to:
   • affiliates, contractors, subcontractors, advisers, auditors, insurers, licensors, and service providers that support Our business or the Software or Services
   • hosting providers, infrastructure providers, analytics providers, payment processors, communication providers, customer support providers, and security vendors
   • third-party integration providers or other third parties when directed or authorized by you or your organization
   • actual or prospective purchasers, investors, lenders, merger partners, successors, or acquirers in connection with a corporate transaction, financing, restructuring, sale of assets, merger, acquisition, bankruptcy, or similar event
   • governmental authorities, regulators, courts, law enforcement, counterparties, or other third parties where We believe in good faith that disclosure is necessary or appropriate to comply with law, legal process, or governmental request, or to protect rights, property, safety, or operations
3. We may also access, preserve, and disclose information where We determine in good faith that doing so is necessary or appropriate to enforce agreements, investigate misuse, detect or prevent fraud, address technical or security issues, respond to support requests, or protect QA Assistant LLC or others.
4. Except to the extent prohibited by applicable law or expressly agreed otherwise in writing, We may use statements, testimonials, or feedback you voluntarily provide to Us for business, promotional, or marketing purposes, and may identify your company in connection with them.
5. International Processing and Transfers
1. Your information may be processed, stored, accessed, or transferred in the United States and other jurisdictions where QA Assistant LLC, its affiliates, contractors, or service providers maintain facilities, personnel, or infrastructure.
2. By accessing or using the Software or Services, or by otherwise providing information to Us, you acknowledge and agree that your information may be transferred to and processed in jurisdictions that may have different data protection rules than those in your jurisdiction, subject to applicable law.
6. Account Access and Administrative Control
1. Depending on the Software or Services used, you may be able to access, review, correct, or update certain account or profile information by signing into your account or by contacting Us.
2. If your access is provided through an organization, Account Administrator(s) may have the ability to access, manage, modify, export, disclose, restrict, or delete account information, user information, settings, permissions, and certain content associated with the Account.
3. Some information may not be directly accessible to you, may exist in backups, logs, archives, support systems, billing systems, or security systems, or may otherwise be retained as permitted by law and Our operational needs.
7. Communications and Preferences
1. We may contact you regarding your account, subscriptions, billing, renewals, transactions, service functionality, support matters, legal notices, policy changes, operational matters, product updates, surveys, and security-related issues.
2. You may opt out of certain marketing or promotional emails by using the unsubscribe mechanism in the email or by contacting QA Assistant Support, but you may continue to receive transactional, legal, security, support, operational, and account-related communications.
3. Communication preferences do not apply to notices that are integral to the provision, administration, security, or enforcement of the Software or Services.
8. Security
1. We use commercially reasonable administrative, technical, organizational, and physical safeguards designed to help protect information against unauthorized access, disclosure, alteration, or destruction.
2. However, no security measure or method of transmission or storage is completely secure, and We do not guarantee absolute security.
3. You are responsible for maintaining the confidentiality of your passwords, access credentials, devices, and account access methods, and for promptly notifying Us of any actual or suspected unauthorized access or security incident involving your account.
4. If you use a shared or public device, you are responsible for signing out and otherwise protecting your account from unauthorized access.
9. Cookies and Similar Technologies
1. We may use cookies, local storage, session tokens, log files, pixels, scripts, analytics tools, and similar technologies to authenticate users, remember preferences, maintain sessions, understand usage, improve performance, personalize experience, secure the Software or Services, and support communications and marketing activities.
2. You may be able to control certain cookies or similar technologies through your browser or device settings, but disabling them may affect functionality, performance, or availability of portions of the Software or Services.
10. Retention
1. We retain personal information, Content, support records, logs, billing information, and related data for as long as reasonably necessary for the purposes described in this Privacy Policy, for the duration of applicable business relationships, and thereafter as required or permitted by law, contract, dispute resolution needs, security needs, backup practices, audit requirements, enforcement needs, and legitimate business operations.
2. Information may be retained in backups, archives, logs, billing systems, security systems, support tools, monitoring systems, legal files, and other systems even after deletion requests, account closure, or termination, and may not be immediately removable from all such systems.
3. We may delete, anonymize, aggregate, archive, or render information permanently inaccessible at Our discretion, subject to applicable law and Our operational requirements.
11. Children
1. The Software and Services are intended primarily for business and professional use and are not directed to children. We do not knowingly collect personal information directly from children where prohibited by applicable law.
12. Spam and List Practices
1. We do not sell, lease, or rent subscriber or customer email lists for third-party marketing use.
2. We may use service providers and communication platforms to send lawful communications on Our behalf in accordance with this Privacy Policy and applicable law.
13. Your Rights; Jurisdiction-Specific Notice
1. Depending on your jurisdiction, you may have certain rights relating to access, correction, deletion, restriction, objection, portability, withdrawal of consent, or complaint to a supervisory authority, subject to applicable law, verification, exemptions, and limitations.
2. QA Assistant LLC may require reasonable verification of identity, authority, and request scope before acting on any request, and may deny or limit requests where permitted by law.
3. If you are acting on behalf of an organization or through an employer-provided account, certain requests may need to be directed through your organization or Account Administrator.
4. Nothing in this Privacy Policy limits any non-waivable rights you may have under applicable law.
14. Changes to This Privacy Policy
1. We may modify this Privacy Policy at any time by posting an updated version and updating the effective date below.
2. Unless We expressly state otherwise, any revised Privacy Policy becomes effective on the stated effective date.
3. Your continued access to or use of the Software or Services after the effective date of a revised Privacy Policy constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
15. Contact
1. Questions, requests, or notices regarding this Privacy Policy may be directed to QA Assistant LLC through the contact methods made available through Our websites or Services.